Refund Policy

Transparency. Compliance. Fairness.

At TheEasyFlyCom.com, operated by Monitek LLC (Upper Darby, Pennsylvania), we maintain clear and transparent refund guidelines for both our direct travel bookings and our travel consultation services. Our priority is to ensure that every customer understands applicable rules, refund eligibility, and their rights under our service model.

✈️ Section 1: Standard Bookings (Directly Booked via TheEasyFlyCom.com)

This section applies to flights booked directly through TheEasyFlyCom.com — by phone, email, or through our authorized ticketing channels.

✅ Eligibility for Refund

Refunds follow the fare rules of the issuing airline and the ticket type purchased. As your travel agent, we act in accordance with all airline and consolidator rules attached to the fare.

🔄 Refund Scenarios

Within 24 Hours of Booking (U.S. DOT Rule):
If the ticket is booked at least 7 days before departure and cancelled within 24 hours, you are eligible for a full refund regardless of fare type.
Refundable Fares:
Refunds are processed per airline rules. Service fees charged by TheEasyFlyCom.com (if any) are non-refundable.
Non-Refundable Fares:
You may still receive:
- Future travel credit/e-voucher
- Partial refund due to schedule change or airline-approved waiver
- Refund of unused taxes/government fees where applicable
Schedule Changes or Cancellations by Airline:
If the airline cancels or significantly reschedules your flight, you may qualify for a refund or a free-of-charge itinerary change.
Medical/Bereavement Exceptions:
Airlines may authorize refunds on non-refundable fares in special circumstances. We help file required documentation, but approval depends solely on the airline.

⏳ Processing Time

Airline refunds typically take 7–21 business days after approval.
Your bank or card issuer may take additional time to reflect the refund.

⚠️ Important Notes

Service/agency fees are non-refundable once the ticket is issued.
All refund requests must be emailed to: director@theeasyflycom.com
Ticketing errors must be reported within 24 hours of issuance.

Section 2: Travel Consultation Services (For External Bookings)

This section applies when you hire TheEasyFlyCom.com to assist with a ticket purchased elsewhere — under our “No Win, No Fee” consultation model.

📝 Refund Consultation Overview

We assist customers with obtaining:

Airline credits or e-vouchers
Refunds for unused or partially used tickets
Waivers related to schedule changes
Medical or emergency exception refunds
Fare difference refunds after involuntary downgrades

💼 Payment Policy

Payment is required only upon successful recovery.

Our performance-based fee is up to 40% of the recovered value (credit or cash), clearly disclosed in your written consent form before we begin any work.

"If we are unable to secure the refund or credit, you owe us nothing."

🧾 Refund Policy for Consultation Services

Once a refund or credit is successfully recovered and verified, our fee becomes non-refundable.
If you choose not to use the airline credit/refund obtained, the fee still applies because our service is based on recovery, not redeemption.
A case is considered fulfilled once any of the following is provided:
- Official airline confirmation (email or written response)
- Refund reflected to your payment method
- Credit/voucher issued in your name, email, or PNR

⏳ Processing Time

Airline credits generally take 5–10 business days to issue.
Refunds may take 7–21 business days depending on the airline.
Our fee is invoiced only after verified proof of recovery.

📧 How to Request a Refund

Email us at: director@theeasyflycom.com
Include:

Full Passenger Name
PNR / Booking Reference
Original Booking Source (for consultation requests)
Issue Summary & Desired Outcome

⚖️ Final Disclaimer

TheEasyFlyCom.com, operated by Monitek LLC, functions as a travel agent and travel consultant. We follow the fare rules and refund regulations of airlines, consolidators, and GDS providers. While we work to maximize your refund eligibility, airline approval ultimately determines the outcome.